The Right to Work dashboard, in Workforce Management, shows every operative going through a Right to Work check and exactly where each one has got to. Use it to see who requires action, who is complete, who has failed and expiry status. Live data can be exported to CSV and Excel.
Reading the Dashboard
Go to Workforce Management and select the Right to Work tab.
Use the counts across the top - Action Required, Not Started, Started, Rejected, Complete, and the total number of operatives — to see where things stand at a glance.
Use Search, or the Site and Trade filters, to narrow the list down to who you're looking for.
Status
Read each operative's Status to see where their check has got to:
Not Started – They've been invited to onboarding but haven't started their check yet.
Started – They've opened the TrustID link and are working through it. The list shows whether you're waiting on the operative to submit their documents, or on TrustID to send back a result.
Action Required – TrustID has returned a result, and the check is now waiting on a site manager to do the in-person identity check or additional information is required. Click on the 'View Result' button to open up the TrustID PDF report and see if there is anything in 'red' or 'amber' that requires attention. If the result is conditional, you can either press Reissue check to send the operative a new check, or ask the site manager to see their original document in person. See Reissuing a Right to Work Check.
Complete – A site manager has done the identity check. This is the only status that means the Right to Work check is fully finished. Each check shows who carried out the identity check, with the date and time. If you're not happy with the photo, you can ask for the identity check to be redone. See Redoing a Site Manager Identity Check.
Rejected – TrustID couldn't complete the check. This usually means either a mistake by the operative, which can be corrected and resubmitted, or a document that looked fraudulent, which stops onboarding altogether. Press Reissue check to send them a new check — you don't need to go into their induction. See Reissuing a Right to Work Check.
Expiry Hub and Usage
Expiry Hub – see whose Right to Work is due to expire and send them a recheck. See Using the Expiry Hub.
Usage – see every check you've used, month by month. See Tracking Right to Work Usage.
Export data
Press the export button - top right - to export the data to excel / CSV.
Use Case
Anyone monitoring onboarding compliance - typically HR administrators or super users.
Tips
A check only shows green after the Site Manager Identity Check. A TrustID result on its own shows as amber (Action Required).
The report Chime stores against the operative's record is your long-term copy of the evidence for audits and reviews.
Complete is the only status that means a check is genuinely finished — Action Required, Started and Not Started all still need something to happen before someone's Right to Work is confirmed.
Rejected operatives can't sign in, but they aren't deactivated automatically. If they're not going ahead, deactivate them yourself.
To understand what a result means, see Understanding Right to Work Results.