Right to work checks in Chime are carried out by TrustID, our identity checking partner. Each completed check shows a short summary in the Check details column and comes with a full PDF report. This article explains what the summary means, what each part of the report tells you, and what you still need to do before the person starts work.
Reading the Right to Work Table
Go to Workforce Management and select the Right to Work tab. Each row is one operative's check.
Column | What it shows |
Status | Where the check has got to: Not Started, Started, Action Required, Complete or Rejected. |
Approved by | The site manager who carried out the Site Manager Identity Check. Blank until the check is complete. |
Check details | How the check was done and the result, for example "Share code, time limited". See Reading the Check details column below. |
Date and time | When the Site Manager Identity Check was completed. |
What happens next | A plain-English note on what, if anything, needs doing. |
Site | The operative's site. New starters may not have one yet. |
TrustID status | The result TrustID sent back. Select View result to open the full PDF report. |
Right to Work expires | The date their Right to Work runs out. Blank for continuous results, which don't expire. |
You can sort by Right to Work expires to see who's due to run out first, then export the list.
Reading the Check details column
Each entry has two parts, separated by a comma:
How the check was done: share code, digital scheme or conditional check
The result: continuous or time limited
How the check was done
Share code | For people who aren't British or Irish citizens, such as visa or settled status holders.
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Digital scheme | For British and Irish citizens with a passport.
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Conditional Check | TrustID has checked the document and selfie, but the check could not be fully completed online.
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The result
Continuous | The person has a right to work in the UK with no end date. No repeat check is needed. |
Time Limited | The person can work in the UK until their permission ends. There may also be limits on hours or type of work, which are shown on the report. You must check again before the date shown in
Date follow up check required. |
Rejected | The documents don't show a right to work in the UK. Do not employ the person on the basis of this check. |
What to do for each result
Share code, continuous | Confirm the photo in the report is the person - Site Manager Identity Check.
Keep a copy of the report. No repeat check is needed. |
Share code, time limited | Confirm the photo in the report is the person - Site Manager Identity Check.
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Digital scheme, continuous | Confirm the person who starts work is the person in the report - Site Manager Identity Check.
Keep a copy of the report. No repeat check is needed. |
Conditional check, continuous | Before the person starts, see their original document in person and complete the checks listed in the report - Site Manager Identity Check.
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Conditional check, time limited | Before the person starts, see their original document in person and complete the checks listed in the report - Site Manager Identity Check.
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Rejected | Do not employ the person on the basis of this check. If it was a mistake, such as a blurry photo or the wrong share code, press Reissue check to send them a new one. See Reissuing a Right to Work Check. |
Completing a conditional check
The site manager does this as part of the Site Manager Identity Check. The Chime app shows them which document, or documents, to check.
Ask the person to bring their original document. A photo, scan or photocopy is not enough.
Check the document looks genuine and hasn't been tampered with.
Check the photo on the document matches the person in front of you.
Check the date of birth matches how old the person looks.
Complete the Site Manager Identity Check in the app. This records who did the check, and the date and time, alongside the TrustID report.
Once these steps are done, the check is complete.
Reading the TrustID report
The report has two or three pages.
Page 1: Right to Work Report
This is the summary page.
Applicant Name: the person's name as it appears on their document.
Subject ID, Guest Name and Guest Email: reference details added by Chime. The email is a system-generated address, not the person's own email address.
Submitted by: the date and time the check was made.
Documents Checked: what the person provided. Passport means their passport was scanned. Online RTW Check means they used a share code.
Right to Work Status: the overall result: Continuous, Time Limited or Rejected.
Status Notes: a plain-English summary of the result. For share code checks, this is the Home Office wording.
The Right to Work Checklist on the right-hand side shows:
Dates of birth consistent across documents? and Names consistent across documents?: these only apply when more than one document is provided. If there is only one document, they show Not Applicable.
Documents in date?: whether the document is still valid.
Do any work restrictions apply?: for example, a limit on working hours or type of job.
Is a follow up check required? and Date follow up check required?: completed for time limited results only.
If the page says the status is conditional on the employer having checked certain things, the check is not finished until you have done them. See Completing a conditional check above.
Page 2: Document Validation Report
This page shows the detailed checks on the document and the selfie.
The three main results at the top:
Document Verification
PASSED: the document appears genuine and passed all checks.
FAILED: the document shows signs of being fake or altered.
REJECTED: the image quality was too poor to check. This is often caused by glare, blur or part of the document being cut off.
Liveness Check
LIVE: the selfie was taken live by a real person for this check, not a photo of a photo or a screen.
NOT LIVE: not a live capture
NOT PERFORMED: unable to be determined
Face Match
PASSED: the selfie matches the photo on the document.
FAILED: assessed as two different people
UNDETERMINED: match cannot be determinesd
Document Checks
(a green tick means passed, a red cross means not passed):
Document in date: the document hasn't expired.
Document details complete: all the required details could be read.
Amberhill Check: the document isn't on the police database of known fake, lost or stolen identity documents.
Image Analysis: the document image has been checked for signs of tampering.
Document Present: confirms whether photo is of physical document or not
MRZ/Checksum Validation:
The MRZ is the two lines of letters, numbers and < symbols at the bottom of the passport photo page. These checks confirm the lines are correctly formatted and that the built-in check numbers for the document number, date of birth and expiry date all match. If every item has a green tick, the details haven't been altered.
The rest of the page shows:
Document Details: document number, gender, issuing country, nationality and expiry date. Indefinite means the document doesn't expire.
Printed MRZ: the MRZ lines as they were read from the document.
Notes: any comments added by a TrustID reviewer.
Audit Trail: when the check was submitted.
Page 3: Home Office result (share code checks only)
This is the official GOV.UK result page. It shows:
whether the person has the right to work in the UK, and any conditions
the date of the check and a reference number
what you must do as the employer: confirm the photo is the person, and keep a copy of the report
Rules for every check
Complete all checks before the person's first day of work.
Always confirm the person matches the photo in the report, whatever type of check was done.
Keep a copy of the report for as long as the person works for you, plus 2 years after they leave.
For time limited results, check again before the follow-up date. If you miss it, you are no longer protected from a fine for illegal working. The Expiry Hub and expiry reminders help you keep track. See Using the Expiry Hub and Setting Up Expiry Reminders.
Use Case
HR teams, onboarding administrators and super users who review workers' right to work before they start on site.
Tips
A conditional check is only complete once you have seen the original document in person.
Use this article when a new check result comes in, or when you need to know what action a result needs.
Set up expiry reminders so you're told before follow-up dates come round.