Once TrustID has verified someone's documents, a site manager needs to meet them in person, check their document and confirm they match the TrustID report. This is the step that actually finishes a Right to Work check — a TrustID result on its own doesn't confirm anyone as eligible to work.
Completing the Identity Check
Open the Chime app on your phone and select the Right to Work tile
List (and search bar) will appear of all individuals that need verifying. Select the person.
Open their check to see the Right to Work key details - showing what TrustID verified.
Meet the worker in person and compare them with the TrustID report shown on your screen.
If TrustID's result is conditional, the app shows the document, or documents, the worker used for their check. Ask them for the original, zoom in on the screen, and confirm it's the same document.
Confirm details on their document match the TrustID report such as Name, DOB etc.
Take a photo of the worker using Take Photo.
Add any notes worth recording about the check.
Select Confirm Identity to finish.
Once confirmed, the person's status on the Right to Work dashboard changes to Complete — the only status that means their check is fully finished. Your name, and the date and time of the check, are recorded against it.
If an admin isn't happy with the photo, they can ask for the identity check to be done again. The person will show in your list again, ready for you to redo it.
If there are outstanding documents or an issue with the check, the status will flag on the Right to Work dashboard, and an admin can send the worker a new check.
Checking a Document on a Conditional Result
Sometimes TrustID accepts someone's documents but can't fully complete the check online, for example if they used an expired passport. TrustID has checked the document, but you still need to see the original in person.
The worker brings the original document they used for the check. A photo, scan or photocopy isn't enough.
The app shows you which document, or documents, to check.
Zoom in and compare the document on screen with the one in front of you.
Confirm it's the same document.
Carry on with the identity check as normal.
Use Case
Site managers, or anyone responsible for meeting new starters in person, uses this once TrustID has returned a result and the person shows as Action Required.
💡 Tips
If you can't see the Right to Work tile, talk to your CSM.
A TrustID result on its own doesn't finish the check — nobody is confirmed as eligible to work until this in-person step is completed.
Take your time comparing the person & their document to the TrustID report; this check is your record that you met them and confirmed who they are.
If the worker hasn't brought their original document on a conditional result, don't confirm. Ask them to bring it, or ask your admin to send them a new check.