If you're not happy with a completed site manager check, for example the photo is unclear, you can ask for it to be done again. The TrustID part stays as it is.
Redoing the Check
Go to Workforce Management > Right to Work and open Complete.
Check who carried out the check, and the date and time, on the operative's row.
Select Redo imposter check.
A pop up will appear - here you can write the reason for the redo ie. blurry photo. Write comment and press ok.
The person will now move to Action Required Section
Double click on the line to open up the onboarding steps - you will see that the Imposter Check is 'grey' and needs doing.
Site Manager must now redo the check. See Carrying Out the Site Manager Identity Check.
Use Case
The photo is blurred, cropped or doesn't clearly show the operative's face.
đĄ Tips
Only the site manager check is redone. The operative doesn't need to go back to TrustID.
Let the site manager know why, so the new photo is right.