There are two ways to send an operative a new Right to Work check. Which one you use depends on whether their current Right to Work is still valid.
| Reissue check button | Recheck button |
When | The check was rejected, or came back conditional | Their Right to Work is still valid but coming up to expiry, for example a time limited visa |
Where | Rejected or Action Required on the Right to Work Dashboard | Expiry Hub |
Can they still sign in? | No. They only see the Onboarding tile until the new check is complete | Yes. They keep all their tiles and can work as normal until their expiry date |
Reissuing a Check
Use this when a check has been rejected, for example because of a blurry photo or the wrong share code. You can also use it when TrustID accepted the check with conditions, for example an expired passport.
Go to Workforce Management > Right to Work.
Open Rejected or Action Required.
Select Reissue check button next to the operative.
Add a reason if you want to.
Confirm.
The operative moves to Not Started again and gets a new link to redo their check.
You can't reissue a check that has passed or if it is rejected because the person has submitted documents that don't pass the check.
Conditional results: reissue or check in person
With a conditional result you have two choices:
Reissue the check so the operative starts again, for example with an in-date document.
Don't reissue. The operative brings their original document to site and the site manager checks it in person. See Carrying Out the Site Manager Identity Check.
Rechecking Before Expiry
Use this when someone's Right to Work is still valid but due to run out, such as a time limited share code result. They can submit a new check before it expires.
Open the Expiry Hub. See Using the Expiry Hub.
Check the days to expiry next to the operative.
Select Recheck button.
The operative gets a push notification. The new check appears on their Onboarding tile, alongside all their usual tiles.
They can keep signing in and working as normal while they complete it. If they haven't finished the recheck by their expiry date, they won't be able to sign in until they do.
What Gets Sent Again
Whether you reissue or recheck, the Right to Work (Trust ID) and Site Manager Check steps are sent again.
A site manager has to do the in-person identity check again, because it's matched against the new TrustID result.
Use Case
An operative uploaded a blurry photo and was rejected: Reissue check.
An operative used an expired passport and would rather redo the check with an in-date one: Reissue check.
An operative's visa runs out in three months and they've had it extended: Recheck.
đĄTips
Rejected operatives can't sign in, but they aren't deactivated automatically. If they're not going ahead, deactivate them yourself.
Send rechecks in good time, so the operative isn't blocked when their expiry date arrives.
Each new check uses one of your checks once TrustID sends back a result. See Tracking Right to Work Usage.