Once assigned Onboarding form, a user, when they open up their Chime app will just see a single tile - 'Onboarding'. This will guide them through a flow to enter all their details. When they get to the Right to Work Check, it will take them to TrustID page to verify / upload relevant documents. It takes only a few minutes and then they can return to the Onboarding flow in Chime.
Completing Onboarding (Using Passport)
Press the 'Onboarding' Tile
Work through the sections, filling out details
When you reach the Right to Work step, it will automatically take you to TrustID Website site.
Follow the flow as directed.
Select Passport option from list
Upload clear photo of your Passport
Take a liveness selfie so TrustID can match your photo to your documents (you will have to allow Trust ID access to your camera).
Once liveness confirmed, press 'done'.
You will now return back to Chime App.
When you go to site, you will need to bring your passport for the Site Manager to do the final Identity Check.
NB. TrustID checks your documents and sends the result back to Chime Dashboard. At this stage, the individual will show as 'Action Required' on the Right to Work Dashboard
There's nothing further for the user to do at this point — a site manager will be in touch to complete the final part of the check in person.
Completing Onboarding (Using Share Code)
Before you begin, make sure that you have your Right To Work Share Code from gov.uk. NB: It must be the Right to Work Share code NOT Immigration Status Share Code
Press the 'Onboarding' Tile
Work through the sections, filling out details
When you reach the Right to Work step, it will automatically take you to TrustID Website site.
Follow the flow as directed.
Select Share Code option from list
Enter your Date of Birth
Enter your Right to Work Share Code - Make sure there are NO SPACES otherwise this will error.
Take a liveness selfie so TrustID can match your photo to your documents (you will have to allow Trust ID access to your camera).
Once liveness confirmed, press 'done'.
You will now return back to Chime App.
When you go to site the Site Manager will do the final Identity Check.
NB: If you see the below error, this will most likely be because:
You have entered the Share Code with spaces. There must be NO spaces
You have entered an incorrect Share Code. Make sure it is Right to Work and not an Immigration Status Share Code. Go to gov.uk to check your share code again and re-enter it.
If You're Asked to Do the Check Again
You may be sent a new Right to Work check if:
your first check was rejected, or TrustID couldn't fully complete it online, or
your Right to Work is coming up to its expiry date.
When this happens:
You'll get a push notification.
Open it from your notifications, or press the Onboarding tile on your Home screen.
Complete the Right to Work step again, using your passport or share code as above.
When you're next on site, the Site Manager will do the Identity Check again.
You only need to redo the Right to Work step and the Site Manager check. The rest of your onboarding doesn't need filling in again.
NB: If your Right to Work is due to expire, you can keep signing in and using the Chime app as normal until your expiry date. If you haven't completed the new check by then, you won't be able to sign in until you do.
Use Case
Anyone completing onboarding on a form that includes a Right to Work check.
Operatives whose Right to Work is due to expire, or who've been asked to redo their check.
💡 Tips
Have your identity documents / Right to work share code to hand before you start, so you can photograph them clearly in one go.
The TrustID part of the check can be completed on your own device, in your own time — it doesn't need to happen on site or in person.
Your Right to Work isn't confirmed until a site manager has met you in person and completed the final check of your documents etc — this is a separate step that happens afterwards.
You will not be able to start using the Chime app until the Site Manager Identity Check has been completed. Until that time you will only see the Onboarding Tile on the phone. As soon as the check has been approved, the Chime app will be ready to use / sign in.
If the Onboarding tile doesn't appear straight away after a notification, move to another screen and back to Home.