If an operative needs longer to pay, or wants to clear a balance faster, you can change how many instalments are left on their plan. Chime then spreads the outstanding balance evenly over the new number of weeks. Instalments that have already been taken aren't affected.
Example: £300 is still outstanding over 6 instalments of £50. You change it to 10 instalments, so each remaining instalment becomes £30.
Changing the Number of Instalments
Open the plan from the Deduction plans screen by selecting View.
Select Edit plan button.
Enter the new number of remaining instalments.
The original total can't be changed.
Check the new instalment amounts, then save.
Any extra pennies go on the first of the new instalments.
The plan now runs over the new number of weeks. The change is recorded in the plan's Audit log, showing the old and new values, when the change was made and who made it.
Use Case
Super Users & Payroll teams who agree a new repayment arrangement with an operative, for example spreading it over more weeks if needed.
💡 Tips
Each instalment must still be at least £1 after the change.