The Chime mobile app gives you a clear view of all snags currently assigned to you, making it easy to manage your workload and complete them on site as you go.
View status of snag
From the home screen, select the Snagging tile.
At the top of the screen, select the My Work tab.
You will see a list of all snags currently assigned to you.
Tap on a snag to open it.
Each snag has two stages:
Report a Snag — the initial report logged when the snag was created. Once this has been completed, it will appear green
Fix Snag — the stage where you carry out and record the fix.
Close / Fix Snag
To complete and close off the snag, fill in the required fields in the Fix Snag section.
Take a photo to evidence the completed work.
Press Submit.
Ready for Review
The snag is now ready for review by manager (amber). Once approved, it will turn green.
Use Case
This feature is for any Chime user who has been given access to carry out and complete snags. Assigned snags can also be viewed and managed from the web platform — see the separate article on Snagging (Web) for more details.
💡 Tips
Check your My Work tab regularly so snags are completed promptly and nothing is left outstanding.
Always take a clear photo when completing a snag — this provides a visual record that the issue has been resolved.
If a snag has been assigned to you in error, contact your manager or the person who logged it to have it reassigned.