The Chime mobile app allows you to create and log snags on the go, directly from site. Using the Snagging tile, you can capture all the key details - including a description, photos, and assignee - in just a few taps, without needing to be at a desktop.
Raising a snag
From the home screen, select the Snagging tile.
Select the site you want to log the snag at.
At the bottom of the screen, tap Create New Snag button.
A 'Report Snag' form will automatically load — fill in all the relevant details, such as:
Description of snag
Type
Severity
Photos
Once the form is complete, you can either:
Assign the snag to an individual straight away by selecting Assign Snag — this will pull up a list of people from the address book to choose from.
Leave it unassigned to be assigned later.
Submit the snag.
The snag will now appear in the All Snags tab at the top of the mobile app, as well as on the web platform under Snagging in the Snags tab.
If you have assigned it to an individual, it will appear in the Snagging Tile under the 'My Work' tab on their mobile.
Use Case
This feature is available to any Chime user with access to the Snagging tile. Access can be switched on or off by your CSM.
💡 Tips
Log snags as soon as you spot them on site - the mobile app makes it quick to capture everything you need in the moment, reducing the risk of details being forgotten.
Add photos at the point of logging to give assignees the clearest possible picture of the issue.
If you are unsure who to assign the snag to straight away, leave it unassigned and review it later from the web platform where you have a full overview.