Operatives and Supplier Operatives are the primary end users of the Chime platform. Their access is designed to support day-to-day site activities while ensuring they only see information relevant to them.
Users assigned to these directory roles do not have access to the web platform. Instead, they interact with Chime exclusively through the mobile app, where they can sign in and out of sites, manage their own skills, view their timesheets, sign documents, and complete checklists.
Supplier Operatives have the same access as standard Operatives, but they are recognised within the system as subcontractors rather than direct employees.
NB: Please note that the below are the default Directory Roles for Operatives within Chime. However, there can be some variation within these roles depending on whether you have additional modules or if you have chosen to switch on or off certain permissions.
What can they access?
Operatives and Supplier Operatives will only access Chime through the mobile application. See guide on How to download Chime App
They will not have permissions to use the web platform, and all actions and information relevant to their role are available within the mobile interface.
01 | Sign In and Sign Out Button
One of the primary functions available to operatives is the Sign In / Sign Out feature.
This allows users to:
Search for the site they are working at
Sign in and out of that site
Sign any required site documents or toolbox talks
Signing in ensures their working time and site activity are recorded correctly.
02 | Skills Button
Operatives can manage and submit their own skills within the mobile app.
They can:
Add new skills from the list of skill types available for the company
Upload their certifications or relevant information
However, any newly added skill will not be automatically verified.
A user with higher permissions, such as a Super User or Super User Payroll, must review and verify the skill before it becomes officially approved within the system.
03 | Timesheets Button
Operatives can view their own timesheets within the app.
This allows them to:
Review the hours they have worked for the week
Confirm their sign-in and sign-out times
Add comments to their timesheets if needed
Any comments added can be reviewed by users involved in the timesheet approval workflow.
04 | Signed Documents
The Signed Documents section provides an audit trail of all documents the operative has signed.
This includes:
Site documents
Toolbox talks
Other mandatory documentation
Each entry records what was signed and when, providing a clear compliance record.
05 | Checklists
Operatives can complete checklists that have been assigned to them.
They will only see checklists that apply to the cohort they belong to, meaning access can be restricted based on role, site, or company settings.
Within the checklist section, users can:
Start new checklists
Save checklists in progress
Return to incomplete checklists
View completed checklists
06 | Personal Profile
By selecting their profile picture in the top-right corner, operatives can access their personal profile area.
This section contains information and settings related to the individual user.
Features include:
Tablet PIN
If a user signs in or out using a tablet device, their tablet PIN is displayed in their profile so it can be easily referenced when needed.
Profile Picture
Users can update their profile photo if needed, for example if the existing image is unclear or outdated.
Personal Information
Users can also access quick links to:
Their skills
Their signed documents
Their timesheets
07 | Contact Chime Support
Within the Settings section of the mobile app, operatives can access Contact Chime Support.
Depending on the device they are using, selecting this option will open either:
WhatsApp, or
Text messaging
This allows users to quickly contact the Chime support team during operating hours.
Support is typically available from 7:30 AM to 5:30 PM.