Chime allows you to set up custom payment requests to suit the different needs of your workforce. Whether it’s expenses, travel, lodging, bonus, or price work, you can create flexible request types with specific rules and workflows. These can then be added to an individual’s timesheet — either by the worker themselves or by office staff — ensuring all payment requests are tracked, approved, and processed efficiently.
Add New Payment Request Type
Click the Chime Time tile.
Select the Payment Request Types tab.
Review the dashboard of all payment request types currently set up.
Click Add New to create a new payment request type.
Enter Details
Enter a name for the payment request.
Choose a unit type (e.g., cash, miles, hours) from the drop-down.
Enter a unit price, if applicable.
Select an approval workflow, if required (e.g., Line Manager or can choose No Approval).
(Optional) Attach a form – select from your Form Library Pick List
Apply the request type to a specific cohort, if needed (e.g., only PAYE employees).
Configure additional options:
Make the request taxable.
Withdraw from a specified allowance.
Require a mandatory reason for the request.
Assign a colour code for easy identification in timesheets.
Press Save.
Your new payment request type is now added to the library and available for use.
Use Case
Super Users, usually with the support of a Customer Success Manager, will set up the initial payment request types.
Once configured, these requests can be used across the business by individuals or admin staff to log payments against timesheets.
💡 Tips
Use clear names (e.g., Travel – Mileage or Overnight Lodging) to avoid confusion.
Apply different approval workflows to ensure compliance and accountability.
Restrict payment requests to specific cohorts for tighter control.
Use colours strategically to make reviewing timesheets quicker.