If a fault or problem is identified with a piece of equipment, you can quickly raise an issue directly from the equipment’s profile. This helps ensure maintenance or repairs are logged immediately, assigned to the right person, and tracked through to completion. Issues can be prioritised as Red (urgent) or Amber (non-critical), giving clear visibility to your team.
Raise an Issue
Go to the Equipment tile and open the Inventory tab.
Click on the individual piece of equipment with the issue.
At the top of the Equipment Profile Screen, select the Issues icon.
Click the Raise Issue button.
A pop-up window will appear.
Write a short description of the issue.
Select whether the issue is Red (critical) or Amber (non-critical).
Press OK to save.
Your issue is now created and recorded against that equipment.
Assigning the Issue
Under the Actions column, click Assign.
Select the person responsible for resolving the issue.
The issue will now appear under their assigned tasks for tracking and completion.
Resolving an Issue
Under Actions, click the Resolve icon.
In the Resolution box, type in the details of the fix — for example:
“Wiring replaced and now fully operational.”Click OK to confirm the resolution.
The issue will now be marked as Resolved and stored in the equipment’s issue history.
Exporting Issue Data
To export issue records for reporting or audits:
Click the Export button at the top of the Issues page.
A downloadable report will generate containing all issue details, including descriptions, priorities, and assignments.
Use Case
This feature is mainly used by Equipment Managers, Site Managers, and Super Users to report faults, defects, or maintenance needs for any individual item in the inventory.
💡 Tips
Use Red issues for safety-critical faults that need immediate attention.
Use Amber for minor issues or planned maintenance.
Assign issues quickly to ensure accountability and timely resolution.
Regularly review issue exports for trends or recurring equipment faults.